Refund policy
We provide a 30-day return period beginning on the date your order is confirmed as delivered.
To qualify for a return, the following requirements must be met:
• The product must be unused, unopened, and in its original, resale-ready condition
• All packaging and protective seals must be fully intact
• A valid order confirmation or proof of purchase must be supplied
• All returns must receive written authorization from our support team before being sent back
Returns that don’t meet these standards may be declined. We may refuse any return that falls outside our quality control guidelines.
📦 How to Request a Return
To start a return, email us at info@lulabini.com within 30 days of receiving your order. Please include:
• Your order number
• A brief explanation of the issue
• Clear photos of the product and its packaging (when relevant)
Each request is reviewed individually to ensure fairness and consistency for all customers.
Most approved returns are processed at:
Gaertnerstrasse 62B
80992 Munich
Germany
Once your request is approved, you will receive detailed return instructions. Return shipping is the customer’s responsibility. We cannot reimburse or cover these costs. Shipments sent back without approval will not be accepted.
🛑 Items Not Eligible for Return
For hygiene, safety, and customization reasons, certain products cannot be returned:
• Opened or used items
• Items with damaged or missing packaging or seals
• Personal care or hygiene-related products
• Discounted or sale merchandise
• Digital items, gift cards, or customized orders
⚠️ Damaged or Incorrect Orders
If your order arrives damaged or incorrect, you must notify us within 48 hours of delivery and include clear photos of both the item and shipping box. Claims submitted after this period may not qualify for replacement or refund.
We carefully review each case. Please note that minor packaging imperfections caused by transit do not qualify for refunds if the product itself is unaffected.
❌ Change of Mind
We’re happy to help before you purchase, but we cannot accept returns based on personal preference or dissatisfaction if the item has been opened or used. Please review product details prior to ordering or reach out with questions before completing your purchase.
💸 Refunds
Once your return is received and inspected, we will notify you of the result. If approved, refunds are issued to the original payment method within 10 business days.
If the returned item shows use or unreported damage, a partial refund may apply.
If more than 15 business days have passed since your return was marked as delivered and you have not received an update, please email us at info@lulabini.com.
🇪🇺 EU Customers
Under EU consumer regulations, customers within the European Union may cancel or return an order within 14 days of delivery, provided the product remains unused, unopened, and in its original packaging.
To exercise this right, please contact us with your order number at info@lulabini.com.
🎁 Free Gifts
Free gifts offered during promotions are provided at no cost and are not eligible for refunds, exchanges, or replacements. Availability may vary. If a free gift is unavailable, we may replace it with a comparable item or omit it at our discretion.
🛡️ Extended Warranty
Extended Warranty purchases become non-refundable once your order has shipped. The warranty covers a one-time replacement or repair for manufacturing defects within 12 months of purchase.
Damage from misuse, accidents, or normal wear is not included. For warranty inquiries, contact our support team with your order number and relevant photos.